Delete your Gwin account

How to delete your account and the data that goes with it, and what is kept.

You can delete your Gwin account at any time, whether you use Gwin as a guest or have added an email address. Deleting it cannot be undone.

In the app

1. Open Gwin and go to More.
2. Choose Delete account.
3. Confirm twice. Your account and its data are deleted straight away.

To remove one scan and keep your account, press and hold the scan in your list of scans and choose to delete it. Its photograph is deleted straight away.

If you no longer have the app

Write to us from the email address on your Gwin account and ask us to delete the account. You do not need to install the app again. We delete the account and what goes with it, and reply to tell you it is done.

A guest account has no email address on it. If you used Gwin as a guest, send us the account reference shown under More in the app, if you have a note of it. Without an email address or that reference we cannot tell which account is yours.

What is deleted

• your account, and your email address if you added one;
• your scans and the shelf photographs in them;
• your saved wines, your ratings and your notes;
• your taste preferences, and what Gwin has worked out from them;
• the details of your subscription that we hold against your account.

What is not deleted

• A Gwin Premium subscription is not cancelled. It is held by the App Store or Google Play, not by Gwin, and it keeps renewing until you cancel it there: in your Apple or Google account settings, under Subscriptions. Apple, Google and RevenueCat, the service that handles purchases for us, keep their own records of what you bought.
• The counts of free scans. So that the free allowance stays fair, Gwin counts free scans each month against an identifier the app keeps on your phone and against a fingerprint of your App Store or Google Play account. Each count is an identifier or a fingerprint, a month and a number, with no name or email address. They are kept apart from your account and stay when it is deleted. The identifier itself stays on your phone, and on an iPhone it remains after the app is deleted.
• Our log of subscription events (the kind of event, the date and the plan). The link to your account is removed from it.
• Server logs and error reports that were written before you deleted your account.
• Prices. A price read from a shelf label in one of your photographs may be kept as a note of what that wine costs. It has no link to you.

The privacy policy says how long each of these is kept.

For anything else, see support.